Child Season Tickets

Direct Debit

If you purchase network, train or bus child tickets by Direct Debit your first replacement ticket is FREE, subsequent replacements will cost £5.00 and are at the discretion of the issuing organisation.

For more information contact Centro's Direct Debit Team
Tel: 0121 214 7550

train

If you have lost a term train ticket you need to return to the rail station from which you originally purchased the ticket with proof of purchase and for a fee of £10.00 your season ticket will be replaced.

If you have lost your photo ID card other than a Centro U16 card or 16-18 photocard, you will need to supply a passport size photograph to replace this.

If you have lost a 16-18 photocard you need to complete an application form and return this to Centro with the £5.00 replacement fee. Your application form must be stamped by your school or college to prove that you are still in full time education.

Click here to download the 16-18 photocard replacement form and forward it to the address on the form.

If you have lost a Centro U16 card please call the number below for details of how to replace this.

For further details please contact Centro Ticketing on 0845 303 6760.

Child Term network & bus, Term Plus and Network Scholar Tickets

Children under 16

If your season ticket has been lost or stolen you will need to complete an application form and return this with the replacement tear off section from your original ticket and a replacement fee of £15.00 for each term the ticket is valid. If you do not have an U16 photo ID you will also need to provide one passport size photograph.

Click here to download a Child Season Ticket Replacement Claim Form.

For further details please contact Centro Ticketing on 0845 303 6760.

Please note all replacements are issued at the discretion of Centro and will not be provided without the replacement tear off section from your original ticket.

Young Person aged 16-18

If your season ticket has been lost or stolen you will need to complete an application form and return this with the replacement tear off section from your original ticket and a replacement fee of £15.00 for each term the ticket is valid. If you have also lost a 16-18 photocard there is an additional replacement fee of £5.00 to replace this. You must also get the application form stamped by your school or college to prove that you are still in full time education.

Download the 16 -18 Season Ticket Replacement Claim Form and forward it to the address on the form.

For further details please contact Centro Ticketing on 0845 303 6760.

Please note all replacements are issued at the discretion of Centro and will not be provided without the replacement tear off section from your original ticket.

Centrocare Lost/Stolen tickets

If your season ticket is covered by the Centrocare scheme and is lost or stolen you may obtain a replacement by telephone. Call Centro Ticketing on the number below and make a payment of £3.00 and your replacement can be posted out to you the same day.

If you have also lost a 16-18 photocard there is an additional fee of £5.00 to replace this. You must also have the application form stamped by your school or college to prove that you are still in full time education.

Click here to download the 16-18 photocard replacement form to replace your 16-18 photocard. Please forward this to the address on the form.

If you would like to complete a Centrocare Scheme application form then click here to download the form.

For further details please contact Centro Ticketing on 0845 303 6760.