Contact Us

Find out more about Network West Midlands

Find out more about Centro.

Click the quick links below for more information.

Local Travel Information Centres

There are three Local Travel Information Centres located across the West Midlands, in Birmingham, Coventry and Wolverhampton. Journey planning, timetables and maps are available in all three Local Travel Information Centres, and Travelcards can be purchased from the Birmingham New Street and Wolverhampton Local Travel Information Centres.

Click here for opening times and more information.

Journey Planning

For local journey planning visit our Journey Planner or telephone 0871 200 22 33 (Bus and Metro only). Lines open Monday to Saturday 7.30am to 8pm and Sunday 10am to 6pm.

Calls from BT landlines cost 10p a minute, mobile and other landline networks may charge an additional tariff.

For national journey planning visit TransportDirect

For rail journey planning visit National Rail or telephone National Rail Enquires on 0845 7 48 49 50

Tickets & Passes

Use our ticket search facility to find the ticket or pass that best suits your journey requirements. An increasing number of tickets are available for you to buy online: Click here

A large range of tickets and passes are available from the Local Travel Information Centres at Birmingham New Street and Wolverhampton.

Adult Tickets

For information, replacements and cancellations of train, network and Adult bus tickets purchased by monthly Direct Debit or through our Corporate scheme and replacement of lost or stolen Student network Term tickets, please contact the Centro Sales Team.

Email: directsales@centro.org.uk

Tel: 0121 214 7550

Lines are open from 9am to 5pm Monday to Thursday and 9am to 4.45pm Friday.

Child Tickets

Centro's Concessionary Ticketing Department processes Under 16 and 16-18 Photocards for children who are residents of the West Midlands County.

If you are under 16 and have lost a pass valid for a term or more, please click here for a replacement form.

If you are 16-18 and have lost your photocard and a term pass, please click here for a replacement form.

If you are 16-18 and have lost the photocard only, please click here for a replacement form.

Email: ticketing@centro.org.uk

Tel: 0845 303 6760

Lines are open from 9am to 5pm Monday to Friday.

Child bus Direct Debit tickets are administered by National Express West Midlands, for information, replacements and cancellations of Child bus tickets, please contact National Express West Midlands Direct Debit Team on 0121 254 6322.

Child network and Child train tickets purchased by monthly Direct Debit are administered by Centro, for information, replacements and cancellations of these Child Direct Debit tickets, please contact the Direct Sales Team on 0121 214 7550.

Concessionary Ticketing

Centro's Concessionary Ticketing Department administer Concessionary Passes for Older People and eligible Disabled, who are residents of the West Midlands County.

If you have lost your Concessionary Pass, require a replacement, wish to advise us of a change of details or have any other queries relating to Concessionary Ticketing please contact the Centro Ticketing Team.

Email: ticketing@centro.org.uk

Tel: 0845 303 6760

Lines are open from 9am to 5pm Monday to Friday.

In person 9am-4:30pm or post to:

Centro Concessionary Ticketing Team
Centro House Annexe
16 Summer Lane
Birmingham
B19 3SD

Map with directions to Centro House

Comments & Suggestions

If you would like to make a comment about a public transport service or facility you should contact the responsible organisation in the first instance.

If you know the name of the bus or train operator and wish to contact them directly, contact details for the bus and train operators can be found by following the links below:

Bus, Train and Metro Operators

A number of bus services or parts of bus services are subsidised by Centro and we are always interested to hear of problems relating to subsidised services. If you are unsure if your service is subsidised or unsure which bus or train operator is responsible for the service you wish to comment on, please contact us. Also, if you wish to make a general comment about public transport services or enquire about anything else that we are responsible for, please click here to contact Centro Customer Relations.

Tel: 0121 214 7214

Lines are open from 8.45am to 5.15pm Monday to Thursday and 8.45am to 4.45pm Friday

By post:

Centro Customer Relations
Centro House
16 Summer Lane
Birmingham
B19 3SD

Report any Damage

Report damage to a Bus Shelter, Bus Stop or Park and Ride Area

If a bus stop requires immediate attention, please call us on 0121 214 7171 Monday to Friday 9am to 5pm or call Traveline on 0871 200 22 33, who will pass the details to a member of our out-of-hour call-out team.

For more information on bus stops and shelters Click Here.

Lost Property

If you have lost something on a bus, train or Metro, please contact the Bus, Train and Metro Operators directly to recover lost property.