 |
 |
 |
 |
Complete the forms below to tell us when our sites are broken, not working or showing incorrect information.
Try to give as much detail as possible.
Leave your contact details so we can get back to you if we have any queries.
We will review your information within 24 hours.
Printed and Electronic Information
Report missing or incorrect printed information
Report a problem with electronic displays and audio
How quickly this report is dealt with depends on how urgent the problem is.
Printed information: Once we have investigated your report, if an error or fault is found then we will aim to replace the information as soon as possible. Sometimes there are operational reasons why we will not replace the information straight away.
Electronic information: Once we have investigated your report, if an error is identified with the display then we will aim to resolve this as soon as possible. If there is a fault with audio equipment then we will aim to resolve this within 24 hours.
Cleaning and Maintenance
Report a fault on a Bus Shelter
Report a fault on a Bus Stop Pole
Report a fault on a Park and Ride Site
How quickly this report is dealt with depends on how urgent the problem is.
Cleaning: Once we have received your report we will aim to inspect the location within 24 hours or five working days.
Damage Reports: Our aim is that dangerous faults will be made safe within 24 hours of you submitting your report.
All other defects will be scheduled for attention or repair within five working days or fall within our planned maintenance programmes.
