Child Direct Debit FAQs

What is the monthly deadline?

The deadline date is the 10th of the month, to start the 1st of the next month. Please allow three weeks for processing the application.

Where can I use my ticket?

On Trains

network and train are accepted for rail travel within the Network West Midlands area.
Child train tickets are also valid on trains to Landywood, Cannock,

On Metro

network tickets are accepted on Metro between Birmingham and Wolverhampton.

On Buses

network tickets are accepted on buses in the Network West Midlands area run by the operators listed below,
during the times they are valid. Certain special services may be excluded.

The following areas are also included:
Baginton, Bilbrook, Codsall, Himley, Hollywood, Gannow, Keresley, Kinver, Little Aston, Pattington, Perton, Rubery,
Swindon, Wombourne, Wythall.

What information will be collected about me and what will it be used for?

To join the Direct Debit scheme we need your completed application form -including personal contact information and bank account details. We will register and store your personal details in order to send out your tickets and set up the Direct Debit payments you have agreed to. We will share your personal information with a credit reference agency before approving your application to join the Direct Debit Scheme.

For further information regarding how we will use your personal information please refer to our Privacy Policy.

Can I change my type of ticket?

Yes. One month's notice is required to make any changes to your train or network ticket. Where do I get my photocard from? For Under 16 you will automatically be sent an U16 Photocard when you join the scheme which will expire on your 16th birthday. For those requiring a 16-18 Photocard you will be supplied with a Direct Debit 16-18 Photocard application form on receipt of your Direct Debit application. You will need this form to be endorsed by your school / college and returned to the Direct Debit team before the deadline as outlined on the form.

What if I lose my ticket or it is stolen?

Please take all reasonable steps to keep your season ticket safe. Please report any loss or theft of your season ticket to Centro. You are entitled to one free replacement per academic year. A £15.00 administration fee is payable for subsequent replacements of either section of the pass, by cheque, debit or credit card. Further replacements within any 12-month period will be at the discretion of the Direct Debit team.
16 -18 photocard replacement Please note that for 16-18 photocard replacements, Centro will require a newly endorsed 16-18 Photocard application form to be completed by the school / college.

Is there a minimum term on Direct Debit?

Yes, the minimum term is 3 months. This is so that we can reduce the administration involved in the application process.