Delay/Repay
The new Delay/Repay scheme offers compensation to all London Midland passengers with a valid ticket who are delayed by more than 30 minutes. Delay/Repay applies on all journeys and to all ticket types, from daily tickets through to annual season tickets.
Passengers delayed on London Midland services between 30 and 59 minutes will receive compensation of 50% of the cost of the affected journey leg. Passengers delayed on London Midland services over 60 minutes will receive compensation of 100% of the cost of the affected journey leg. Compensation will normally be paid in National Rail Vouchers.
For passengers holding "a monthly or longer season ticket that was purchased before 11 November 2007, London Midland will honour compensation and refund claims made under the arrangements of the previous Train Operators’ Passenger’s Charter scheme until you have renewed your ticket for the first time after that date". Any refunds due from the anniversary date of your ticket up until 11 November 2007 will be paid automatically on renewal.
Following renewal of an annual travel card, Direct Debit ticket holders will no longer receive an automatic refund. Compensation must be claimed by completing a Delay/Repay claim form, available at staffed stations or from the website, and returning it to London Midland.
Find out more about London Midland's Delay/Repay scheme and how it will work for you at www.londonmidland.com, by asking at your local staffed station or by calling our Customer Relations Team on 0845 602 4277.
If travelling with another train operator, please contact that operator for details of their Passenger's Charter arrangements.